Refund Policy

1. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• Your request must be submitted within 14 days of your credit package purchase date.
• The purchased credits must remain completely unused at the time the refund is processed. We cannot refund packages if any portion of the credits has already been spent on image generations.
• Your account must be in good standing, with no history of violating our Terms of Service.

2. Quality of AI Outputs

Because our system relies on advanced machine learning algorithms, image results depend heavily on the resolution, lighting, and compression of the original photo you upload. We offer free previews or initial testing so users can evaluate our platform's capabilities before purchasing bundles. We do not issue refunds for used credits purely because an image did not enhance exactly as imagined, though our support team assesses technical processing errors case-by-case.

3. How to Request a Refund

We make requesting a refund straightforward. Anyone can request a refund by submitting a formal request directly to our customer success team:

• Log into your Upscalax account dashboard.
• Navigate to our help center or contact area and open a Support Ticket.
• Select "Billing / Refund Request" as the category.
• Please include your account email address, transaction ID, and a brief description of why you are requesting a refund so we can better improve our neural processing software.

4. Processing and Timeline

Once you submit a support ticket, our billing department will review your request within 3 to 5 business days. If approved, the refund will be issued immediately to your original payment method (Credit Card, PayPal, etc.) and the corresponding credits will be removed from your balance. Please note that depending on your bank or financial institution, it may take an additional 5 to 10 business days for the funds to clear into your account statement.

5. Chargebacks and Disputes

We kindly request that you contact us via a support ticket before opening a dispute or chargeback with your financial provider. Opening a chargeback unnecessarily complicates billing structures and can result in the immediate and permanent suspension of your account and deletion of your generation histories.